Rates & Policies

Turnaround

  • Standard | 3 business days (72+ hours) | $0.45/page
  • Rush | 2 business days (48+ hours) | $0.60/page
  • Next Day | 1 business day (24+ hours) | $0.80/page
  • D.E.A.R. | “Drop Everything and Read” (same day or overnight) | $1.00/page 

Please note:

  • Saturdays and major holidays are not included in turnaround times.
  • Turnaround time is calculated from the time stamp of my e-mail acknowledging receipt of your file.
  • Jobs that arrive after 8 p.m. Pacific Time (11 p.m. Eastern) will be logged in as received at 8 a.m. Pacific the following morning, and turnaround time will be calculated accordingly (except by prior arrangement).

 

Upcharges

  • Technical or Dense | $0.10/page added to above rates (description below)
  • Unpolished Transcript | $0.10/page added to above rates (description below)
  • Extra lines (26+ lines/page) | $0.05/page added to above rates

 

Technical or Dense Material

Add $0.10 per page to account for the extra time involved in proofing transcripts with extensive technical language (medical, legal, or expert witness) or that are exceptionally dense (for example, arbitrations with margin-to-margin words and very little white space per page).

I will notify you within the first few pages if this upcharge would apply.

 

Unpolished Transcripts

Please make sure your transcript is a final draft, ready for turn-in. In a well-scoped transcript, I’ll usually see errors on about 30 percent of the pages. If there are errors on 70 percent of the pages (actual mistakes, not preferential punctuation), a $0.10/page fee will apply to account for the extra time involved.

Don’t worry! I’ll communicate with you early in the proofreading process (usually the first 15 pages) to let you know if this fee would apply. Sometimes when this happens, it’s because a pre-scoped version of the file was sent to me by mistake.

 

Communication

Meeting your deadlines is very important to me. To prevent miscommunications, please send a quick e-mail to confirm that I’m available and able to accommodate your deadline before you send a new job. That way, we’ll both be on the same page.

Be sure to tell me what day and time (in your time zone) you need the proofs returned. If no deadline is specified, I’ll assume that you want the standard 72-hour turnaround.

 

Scheduling

Jobs e-mailed after 8 p.m. Pacific Time are considered to be received at 8 a.m. the following morning (except by prior arrangement).

Please note: Saturdays and major holidays are not counted as workdays. When determining the turnaround time for your job, please pretend that Saturday isn’t even on your calendar.

Example: Let’s say you e-mail a transcript to me on Friday at 8 a.m. and request it back by Monday at 8 a.m. Since Saturday does not exist, that’s effectively a 48-hour turnaround (I’ll be working on it Friday and Sunday), and the job will be billed at the Rush (48-hour) rate.

 

Invoicing

First-time clients will be billed upon completion, and payment is due within 7 days. The initial invoice needs to be paid before I can begin work on your next job.

For returning clients, invoices are sent out on the 1st and 15th of every month. Payment is due within 14 days.

 

Making Payments

You’ll receive my invoices via QuickBooks. You are welcome to pay with a credit card through QuickBooks or transfer funds via PayPal.

 

Late Fees

A 10 percent late fee, calculated from the invoice total, will be applied at the next billing cycle (15 days after the date of the initial invoice) and will compound every 30 days thereafter.